About Steve
I joined Al Serra in 2017 but have been around the automotive field since I was a teenager. I’ve spent the last ten years in the automotive profession as a technician after getting out of the military. I became a service advisor because I enjoy helping people. I grew up in Lansing, MI., but settled in Millington with my wife and two kids. My family and I enjoy horseback riding, adventuring to new places, and spending time outdoors.
Customer rating
4.9 / 5 based on 721 ratings (462 written reviews)
Recent reviews
Steve always goes the extra mile. Whether it's routine maintenance or a problem, Steve is the first person I contact.
— Glenda M. ,
Helpfull and experienced. Good conversation and his knowledge of technical issues gives him a leg up on everyone on your staff. Give him a raise!!!!!!
— Michael K. ,
He was great. Friendly, efficient and did his due diligence in suggesting additional services that were appropriate.
— Drew N. ,
Steve exceeded my expectations, his advice was appreciated and there was no pressure to upsell additional items. I was in an out in less than an hour.
— Robert N. ,
Steve was friendly and easy to talk to.
— Kenneth C. ,
Steve always greets with a smile and an eagerness to help. He is the person I look for when I pull in, not because there isn’t any other fantastic representative who I trust, (I have always received wonderful service from everyone who has helped me) but because Steve has created a familiarity with me that I don’t get anywhere else. When Steve is my service provider, I know I am going to get the best care because he makes me feel like he cares about me as a person, not just for my vehicle!
— Julie T. ,
Mr. Pappas was very pleasurable and professional to work with on the serving of my automobile. Steve answered all my questions, and left me confident in my care. Steve is definitely an asset to the AL Serra Buick GMC family. Than you Steve for your great work.
— Michael S. ,
Excellent
— Will W. ,
Awesome. I was able to get an appointment quickly. Steve was friendly, efficient, and most importantly did not try to upsell me on services I did not need. He respected my time and got me out of there as quickly as possible so I could attend an afternoon meeting. Fantastic service experience!
— Jenna P. ,
GREAT
— Mary N. ,