# Al Serra Buick GMC - Detailed Adviser Profiles > Organization: Al Serra Buick GMC > Team Site: https://alserrabuickgmc.adviserly.com > Dealership Homepage: http://www.alserrabuickgmc.com Companion to [llms.txt](https://alserrabuickgmc.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Austen Cline - Profile: [https://alserrabuickgmc.adviserly.com/austen-cline](https://alserrabuickgmc.adviserly.com/austen-cline) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 5.0 stars (121 ratings, 82 reviews) - Lifetime vehicles sold: 412 - Recent vehicles sold: 20 - Sales specialties: ENVISION, ENVISTA, EQUINOX, SIERRA 1500, TERRAIN - Call: 810-603-1861 Born in Flint and raised in Grand Blanc, I am eager to serve this community and its surrounding areas. I pride myself in making your purchase simple and stress-free by treating everyone the same as I would my friends and family. Whether you're looking for a new or pre-owned vehicle, I look forward to earning your business! Outside of the Auto Plaza, I love to spend time with my wife and son. I am also a huge Detroit sports fan. GO LIONS! Recent reviews: - 2026-03-12 | 5.0/5 | Laine M. — Austen at Al Serra Buick GMC was amazing to work with! He was friendly, helpful, and made the whole car buying process quick and easy. He answered all my questions and made sure everything went smoothly. I’m so happy with my car and really appreciate the great experience Austen provided! - 2026-03-27 | 5.0/5 | Aaron B. — Austen did a great job. Easy to work with. I never stepped foot in the store and they delivered my new vehicle right to me at work! It made my life a lot easier. - 2026-03-06 | 5.0/5 | Jackson M. — Austen was great! He went out of his way to help me buy a car and was not pushy or overbearing. I could tell he was trying to be genuinely helpful at all times. ### Jax Jewell - Profile: [https://alserrabuickgmc.adviserly.com/jax-jewell](https://alserrabuickgmc.adviserly.com/jax-jewell) - Department: Sales (Sales) - Title: Sales Advisor - Call: 810-603-1811 I began my career in the automotive industry in 2024 in Kansas. I was born and raised in Clio, Michigan, moved back in 2026, and joined the Al Serra Family! Providing solutions and finding the perfect vehicle for clients is why I enjoy my career. My goal is to provide every client with a stress-free buying experience. Outside of work, I enjoy playing basketball, golf, and Baseball, as well as watching the Pistons, Red Wings, Tigers, and Lions. ### Jermaine "JT" Thomas - Profile: [https://alserrabuickgmc.adviserly.com/jermaine-jt-thomas](https://alserrabuickgmc.adviserly.com/jermaine-jt-thomas) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 4.9 stars (45 ratings, 36 reviews) - Lifetime vehicles sold: 126 - Recent vehicles sold: 11 - Sales specialties: ENVISTA, EQUINOX, SIERRA 1500, SILVERADO 1500, TERRAIN - Call: 810-603-1843 I joined Al Serra Auto Plaza at the beginning of 2025, bringing over six years of experience in the auto industry. My approach is simple--no pressure and excellent customer service before, during, and after the sale. Whether you need help with service, are ready to upgrade, need new tires, or have general questions, I'm always here to ensure you're taken care of. Raised in Grand Blanc, MI, I take pride in serving my local community and building lasting customer relationships. When not helping people find their perfect vehicle, I spend time with my family, drag racing my car at local tracks, or cheering on my favorite sports teams—go, Lions! Recent reviews: - 2026-02-15 | 5.0/5 | Jennifer Z. — Fantastic! I went to Al Serra Auto Plaza to look at a specific car, and when I got there discovered it wasn't a good fit. JT, however, was! He did my try to pressure me into spending out of my comfort zone, but rather took the time to really help me find a car I love in my price range. I didn't buy a car day one, but I knew day one that I didn't want to even look anywhere else: I trusted JT was looking out for ME not for himself and I wanted to buy from him. I did buy my Honda from him a few weeks later, and he made it easy! I'd recommend him to anybody I love - 2026-04-09 | 5.0/5 | Daniel W. — JT was awesome with the way he handled all of our inquiries and set us up with several different vehicles to test drive. Then went above and beyond to make absolutely sure that we got the vehicle we wanted. JT thank you for everything and know we will not forget how you helped us get the car that made us both feel comfortable. - 2025-11-23 | 5.0/5 | Latanya P. — JT was awesome as I was really unsure on purchasing a new car. JT assured that I had everything I needed before leaving the dealership. Thank you JT for your service. ### Kristopher Helms - Profile: [https://alserrabuickgmc.adviserly.com/kristopher-helms](https://alserrabuickgmc.adviserly.com/kristopher-helms) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 5.0 stars (444 ratings, 272 reviews) - Lifetime vehicles sold: 1176 - Recent vehicles sold: 13 - Sales specialties: ACADIA, ENVISION, SIERRA 1500, SILVERADO 1500, TERRAIN - Call: 810-953-1769 I live in Frankenmuth with my 2 boys who are heavily involved in sports. I spend a lot of time chasing them all over mid Michigan for football, baseball, and basketball. I really enjoy traveling and the outdoors, heading to Traverse City whenever I get the chance. Also an avid MSU fan; I try to attend as many football games as I can! Recent reviews: - 2026-03-26 | 5.0/5 | Erik T. — Kristopher made the entire experience smooth, stress-free, and actually enjoyable. He was knowledgeable, patient, and genuinely focused on helping me find exactly what I needed without any pressure. He took the time to answer all my questions and made sure I was comfortable every step of the way. His professionalism and friendly attitude really stood out. I highly recommend working with Kristopher—he truly goes above and beyond! - 2026-04-22 | 5.0/5 | Ashley D. — Kris was great to work with and made the transition seamless and easy. He listened to our needs and wants, and made the entire car-shopping process simple and stress-free. We truly appreciated how easy he made everything. - 2026-03-12 | 5.0/5 | James M. — I couldn’t have asked for a better salesman very easy to work with and found the perfect vehicle for me. I have already mentioned Kris to two family members who will definitely be in contact with him in the future ### Mark Brann - Profile: [https://alserrabuickgmc.adviserly.com/mark-brann](https://alserrabuickgmc.adviserly.com/mark-brann) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 5.0 stars (59 ratings, 49 reviews) - Lifetime vehicles sold: 165 - Lifetime vehicles serviced: 26313 - Recent vehicles sold: 20 - Recent vehicles serviced: 1 - Sales specialties: ENCORE GX, ENVISION, ENVISTA, TERRAIN, TRAX - Call: 810-953-1775 Hi, everyone! Welcome to Al Serra Auto Plaza! As a Sales Advisor, my priority is always our customers' needs. I take pride in providing each of my guests with a world-class experience. I'm from Flint, MI, and studied at Saginaw Valley State University. My favorite hobbies include swimming, playing soccer, and participating in recreational basketball. I'm also a big fan of the Cleveland Cavaliers. I enjoy working in the auto industry because it allows me to connect with people from all walks of life, helping them in the best way possible. Recent reviews: - 2026-02-17 | 5.0/5 | Demirus H. — I recently had the pleasure of working with Mark while purchasing my new car, from the moment I walked in, Mark made the entire process feel easy and stress free. He took the time to really listen to what I was looking for and never once made me feel pressured or rushed. Every question I had—whether it was about financing, vehicle features, warranties, or trade-in options was answered clearly and thoroughly. Mark explained everything in a way that made sense, without using confusing jargon or skipping over important details. Thanks to Mark, what can often be an overwhelming experience turned into an enjoyable and straightforward one. I highly recommend asking for him if you’re in the market for a car you’ll be in great hands. - 2026-02-10 | 5.0/5 | Yolanda N. — Mark was the BEST!! He not only found the vehicle I requested, he secured and made sure that I got it when I ran into a bump in the road along my process. He was patient and so easy to work with. Everyone should expierence the type of customer service Mark delivers!! You couldn't ask for a better Sales Advisor. Al Serra, you have a WINNER on your team. - 2026-04-03 | 5.0/5 | Queen M. — A very good experience. He took the time to search for the particular make and model that I was looking for. This is my first Buick product purchase. I looked at a number of competitor cars. I happened to see the Envista that was being used as a courtesy car and fell in love with it. I researched it online and reached out to Mark to test drive one. ### Sheri Mosteller - Profile: [https://alserrabuickgmc.adviserly.com/sheri-mosteller](https://alserrabuickgmc.adviserly.com/sheri-mosteller) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 4.9 stars (282 ratings, 203 reviews) - Lifetime vehicles sold: 676 - Recent vehicles sold: 13 - Sales specialties: ACADIA, ENVISION, EQUINOX, SIERRA 1500, TERRAIN - Call: 810-603-1816 I've worked in dealerships since 2017 in Guest Services. I genuinely have a passion and love for what I do, and my goal is to put dreams in driveways. I've been with my husband since 2013, we just recently got married in Savannah, and we have a beautiful daughter. I'm originally from Florida. I worked at Disney for five years. I love spending time with my family and exploring Michigan. We just purchased our first home here in Grand Blanc, and we have two rescue dogs named Harley and Vander that love running around their new backyard. Recent reviews: - 2026-03-12 | 5.0/5 | Ocher B. — Absolutely wonderful experience! Sheri is so professional, efficient, and sweet! She got us in and out seamlessly with the car we wanted, was extremely helpful and ensuring we got the best price and made sure we were satisfied and happy. - 2026-01-06 | 5.0/5 | Jason D. — Sheri is very professional. Very likeable and helpful at all aspects of purchasing or leasing a vehicle. If any problem occurs with your purchase she handles it in a timely manner. She definitely adds positivity to the Al Serra team. - 2025-12-27 | 5.0/5 | Jess A. — Sheri helped us find the perfect vehicle and made sure we were prepared with everything we needed to lease it! We will definitely be back to work with her in the future! ### Tim Edwards - Profile: [https://alserrabuickgmc.adviserly.com/timedwards](https://alserrabuickgmc.adviserly.com/timedwards) - Department: Sales (Sales) - Title: Sales Advisor - Joined: 1993-05-03 - Rating: 4.9 stars (514 ratings, 354 reviews) - Lifetime vehicles sold: 1537 - Recent vehicles sold: 6 - Sales specialties: ENCLAVE, ENCORE, ENVISION, SIERRA 1500, TERRAIN - Call: 810-603-1841 Grew up in Flint. Tuskegee University graduate. 23 yrs in auto. GM Mark of Excellence award winner. Married high school sweetheart; father of 3 boys. A trustworthy advisor who is always upfront with each and every customer. Love to play golf! Recent reviews: - 2026-03-15 | 5.0/5 | Terry B. — Excellent! Tim is so very professional, kind, respectful and efficient. He located a new car for me quickly. I couldn’t find the title to my old car but he helped me through the process of obtaining a new one. He even called the DMV on my behalf to check if I would be able to walk in. He explained each document that needed my signature thoroughly and gave me a very detailed orientation on the new car. He adjusted his work schedule to meet me for the pick up. I’ve been working g with him for many years and I’ve never been disappointed. - 2026-03-05 | 5.0/5 | Shirley D. — Tim does an outstanding job from beginning to completion. He provided extra care for my Mom who was unable to come into the dealership by making everything convenient for her. He took care of my car needs with a plan that was perfect for her. We appreciate all of his helps/guidance. - 2026-01-08 | 5.0/5 | Mark R. — TIM was very professional and incredibly polite. You can see his years of experience because he quickly quickly got the sale done. I definitely recommend anyone looking for a vehicle to go and see him. ### Tom Short - Profile: [https://alserrabuickgmc.adviserly.com/tom-short](https://alserrabuickgmc.adviserly.com/tom-short) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 5.0 stars (405 ratings, 291 reviews) - Lifetime vehicles sold: 1017 - Recent vehicles sold: 20 - Sales specialties: ACADIA, ENCORE GX, ENVISION, SIERRA 1500, TERRAIN - Call: 810-603-1817 Born and raised in Genesee County, I have lived and worked in the area most of my life. I am married to a wonderful woman who puts up with my love for Brazilian Jiu-Jitsu and Muay Thai Kickboxing, and we live in Grand Blanc with our two spoiled dogs Jackson and Jemma. My goal is to provide you with the best experience possible when purchasing your new or “new to you” vehicle. Allow me to help you find the best vehicle for your situation at the best price! Recent reviews: - 2026-04-18 | 5.0/5 | Jay W. — Tom was a very knowledgeable, patient and professional sales person. He was very cooperative in locating the exact vehicle I wanted and tolerated my attention to details. I have already suggested using his expertise to a neighbor. - 2026-04-21 | 5.0/5 | Casey V. — Great! Tom went above and beyond. We wanted something specific and he worked diligently to find what we wanted and to run all scenarios "if" he couldn't, to get us to the closest match. - 2026-04-01 | 5.0/5 | Larry L. — Tom was excellent with helping us smoothly getting into a new vehicle. I would highly recommend seeing Tom. I will definitely be returning to Tom in 2 years for my next vehicle. ### Trent Vartanian - Profile: [https://alserrabuickgmc.adviserly.com/trent-vartanian](https://alserrabuickgmc.adviserly.com/trent-vartanian) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 5.0 stars (415 ratings, 271 reviews) - Lifetime vehicles sold: 876 - Recent vehicles sold: 8 - Sales specialties: ACADIA, ENVISION, EQUINOX, SIERRA 1500, TERRAIN - Call: 810-603-1874 I want to welcome you to Al Serra Auto Plaza! I am honest, caring, and will do whatever I can to make your time at the Auto Plaza a world-class experience. My goal is to help you find the perfect vehicle! Outside of work, I am an avid Michigan State and Detroit Lions fan. I also enjoy golfing, cruising Woodward Avenue, and spending time with family and friends. Recent reviews: - 2026-02-01 | 5.0/5 | Camilla K. — Trent is an excellent advisor. He is deeply knowledgeable about available stock, the features, and finance options. He listens closely to client needs and remembers goals and preferences. He's honest, solution oriented, and believes in building relationships. I like that and I always look for him when its time to buy or lease my new cars. Thanks Trent....you're a rock star! - 2026-02-08 | 5.0/5 | Thomas C. — I have purchased a number of vehicles from Trent at Serra. He is extremely knowledgeable, patient, and works very hard to make sure you are put into the correct vehicle for your needs. His follow through is excellent - Trent makes a vehicle purchase hassle free! I highly recommend Trent for your next vehicle purchase. - 2026-03-31 | 5.0/5 | Shanda H. — Trent was amazing, per the usual. We have worked with him for years and will continue to do so. The only day I had available to pick up my new jeep was a Saturday when he wasn't scheduled to work but he came in anyway to make sure he could take care of us. Trent epitomizes Customer service.. highly recommended!! ### Jacob Schalau - Profile: [https://alserrabuickgmc.adviserly.com/jacob-schalau](https://alserrabuickgmc.adviserly.com/jacob-schalau) - Department: Service (Service) - Title: Buick GMC Service Advisor - Rating: 4.9 stars (2791 ratings, 1804 reviews) - Lifetime vehicles serviced: 24847 - Recent vehicles serviced: 316 - Call: 810-953-1788 I have worked in the auto industry since 2018 and I continue to love it every day. I am devoted to giving the most helpful solutions. My free time consists of being outdoors, traveling, and spending weekends at the cabin! Recent reviews: - 2026-04-22 | 5.0/5 | Patrick O. — I had a new car with a couple of issues. He did an excellent job getting my car in service, and making sure the issues were fixed. He will be my go to person at the Buick/GMC service. - 2026-04-14 | 5.0/5 | Nancy B. — Jacob Schalau, is the most caring Service Advisor, he always has a SMILE, and always gets me in and out quickly. Thank you Jacob!! - 2026-04-19 | 5.0/5 | Ronald P. — Jake was great! Fortunately, I was there for routine maintenance so I was in and out in about 30 minutes which was fantastic. ### Jennifer Hanson - Profile: [https://alserrabuickgmc.adviserly.com/jennifer-hanson](https://alserrabuickgmc.adviserly.com/jennifer-hanson) - Department: Service (Service) - Title: Buick GMC Service Advisor - Rating: 4.9 stars (1102 ratings, 665 reviews) - Lifetime vehicles serviced: 16789 - Recent vehicles serviced: 180 - Call: 810-603-1809 You can catch me cheering on the Detroit Tigers! I also enjoy water skiing, softball, and running. I’ve ran in the Detroit International Half Marathon and more. Since 1996, I’ve been providing great service to customers of the auto industry; striving to help clients find their best options. Recent reviews: - 2026-04-15 | 5.0/5 | Roger N. — Real personal with customer, right on time with appointment. Thanks, Roger Norton, Jr - 2026-04-03 | 5.0/5 | Patrick B. — Oil change and tire rotation. In and out in 45 min. Everything was great - 2026-04-13 | 5.0/5 | Sue H. — Jennifer is very helpful. ### Rob Huff - Profile: [https://alserrabuickgmc.adviserly.com/rob-huff](https://alserrabuickgmc.adviserly.com/rob-huff) - Department: Service (Service) - Title: Buick GMC Service Advisor - Rating: 4.8 stars (2893 ratings, 1603 reviews) - Lifetime vehicles serviced: 30516 - Recent vehicles serviced: 182 - Service specialties: ACADIA, SIERRA 1500, TERRAIN - Call: 810-603-1450 I’m happily married, & I have 2 wonderful children. I enjoy spending every moment of free time with my amazing family. During the summer months, my son & I go fishing & hunting. I’m a true people’s person, and I make it a priority to offer customers honest & great service that leaves them satisfied! Recent reviews: - 2026-03-25 | 5.0/5 | Joan O. — Rob was able to get everything done on my Envision wheel that I asked. The price was perfect. Very grateful for the loaner. As always, Rob does his best and gets the job done. - 2026-03-31 | 5.0/5 | Michael H. — Rob has consistently done a outstanding job taking care of all my vehicles and giving me heads up on recommended service. - 2026-03-24 | 5.0/5 | Paul B. — I have had rob as a service advisor in the past . He has always been on top of things. Thanks ### Sara Bommarito - Profile: [https://alserrabuickgmc.adviserly.com/sara-bommarito](https://alserrabuickgmc.adviserly.com/sara-bommarito) - Department: Service (Service) - Title: Buick GMC Service Advisor - Rating: 4.9 stars (407 ratings, 295 reviews) - Lifetime vehicles serviced: 4804 - Recent vehicles serviced: 226 - Call: 810-694-5600 Although I may be new to the automotive industry, I’ve been providing excellent customer service for over 13 years and continue to love it every day. I am determined to give my customers the most helpful solutions. My free time consists of being with my family, traveling, and spending weekends gardening or hiking. Recent reviews: - 2026-04-16 | 5.0/5 | Oliver N. — Sara is ALWAYS a pleasure to do business with. She's helped with me with COUNTLESS customer cars as well as my own personal vehicles also. It's to the point now, where if Sara isn't there, I'll wait till she gets back. Please keep up the amazing work Sara. You're awesome! - 2026-04-13 | 5.0/5 | Larry T. — My experience with Sarah has always been excellent, I cannot ask for a more professional person to deal with!!! It is always a pleasure!!!! - 2026-04-10 | 5.0/5 | David G. — Sara continues to provide exceptional customer service. Clear communication with customer satisfaction as her primary goal. Top notch. ### Scott Miller - Profile: [https://alserrabuickgmc.adviserly.com/scott-miller](https://alserrabuickgmc.adviserly.com/scott-miller) - Department: Service (Service) - Title: Buick GMC Service Advisor - Rating: 4.9 stars (2162 ratings, 1214 reviews) - Lifetime vehicles serviced: 17649 - Recent vehicles serviced: 225 - Call: 810-603-1451 I joined Al Serra in March of 2019. I love to challenge myself each day to be better than the previous day. Being a people’s person is one of the reasons why customers gravitate towards me. I have been told that I have a positive and infectious attitude. I believe everyone deserves fair and honest service, and that is what you get when you work with me! The best aspect of my job is making sure our customers feel comfortable and educated when they leave the plaza. Outside of the dealership, I enjoy spending time with my family and friends. Some of my interests include basketball, weightlifting, and coaching (baseball and basketball). Recent reviews: - 2026-04-23 | 5.0/5 | Joseph D. — Overall, the service was Absolutely Great. I dropped off my vehicle over the weekend and received timely reminders leading up to my appointment, including one the morning of service. I even received a personal call from Scott Miller to review the issues before any work began, which I really appreciated. Once the service was completed, they called to let me know the vehicle was ready for pickup. The entire process was smooth, efficient, and done right the first time. Thank you to the team at Al Serra Auto Plaza Service! - 2026-04-23 | 5.0/5 | Marlene H. — Scott was very helpful! He kept me updated on my 2021 Buick Envision. He was upfront on the cost to repair and thats exactly what I paid when finished. He was so pleasant to work with! - 2026-04-09 | 5.0/5 | Cory S. — Scott is professional and efficient. He is easy to work with and goes out of his way to explain issues and to help. We always recommend Scott to others. ### Steve Pappas - Profile: [https://alserrabuickgmc.adviserly.com/steve-pappas](https://alserrabuickgmc.adviserly.com/steve-pappas) - Department: Service (Service) - Title: Buick GMC Service Advisor - Rating: 4.9 stars (685 ratings, 439 reviews) - Lifetime vehicles serviced: 5793 - Recent vehicles serviced: 212 - Call: 810-695-9715 I joined Al Serra in 2017 but have been around the automotive field since I was a teenager. I’ve spent the last ten years in the automotive profession as a technician after getting out of the military. I became a service advisor because I enjoy helping people. I grew up in Lansing, MI., but settled in Millington with my wife and two kids. My family and I enjoy horseback riding, adventuring to new places, and spending time outdoors. Recent reviews: - 2026-04-15 | 5.0/5 | Timi K. — Very friendly, courteous and professional. He went out of his way to for me. While my vehicle was in the care of the service department he made sure to keep me informed on what was happening. - 2026-04-19 | 5.0/5 | David C. — You went above and beyond with handling an expired warranty issue that I wasn't aware of and most customers wouldn't have been. You didn't have to do it but you did and I appreciate it. - 2026-04-18 | 5.0/5 | Julie G. — Wonderful! Went out of his way to help me and provided excellent customer service. ### Abby Sordyl - Profile: [https://alserrabuickgmc.adviserly.com/abby-sordyl](https://alserrabuickgmc.adviserly.com/abby-sordyl) - Department: Plus (Body Shop) - Title: Assistant Body Shop Manager - Lifetime vehicles serviced: 1706 - Recent vehicles serviced: 2 - Service specialties: RAM 1500, TOWN & COUNTRY, VIBE - Call: 810-853-6251 I joined Al Serra in 2016, but my career in the automotive industry began four years prior. Customers continue returning to me for service because of my easygoing attitude and excellent listening skills. I take the time to listen to every customer's concern and provide the best answer and outstanding service. I love getting to know people and seeing how I can help solve the issues they may be having. I grew up in Winston-Salem, NC. I love to spend time with my family and friends, especially my wonderful husband. Running and being outdoors are some of my favorite hobbies. I'm also a true Duke fan. ### Amanda Banyas - Profile: [https://alserrabuickgmc.adviserly.com/amanda-banyas](https://alserrabuickgmc.adviserly.com/amanda-banyas) - Department: Plus (Body Shop) - Title: Body Shop Manager - Call: 810-603-1834 I joined the Al Serra family in 2017, but my grandfather worked at Al Serra as a salesman for many years. Al Serra is truly like family. I have 22 years of customer service experience and aim to deliver high-quality service to every guest. I am a big fan of the University of Michigan. Outside of work, my life revolves around my daughter. She is an athlete who plays three sports, two of which are travel. That is where much of my time is spent away from work, but I would not change it for the world. This personal commitment helps me understand the importance of time and dedication, which I bring to my role at the dealership. ### Bill Brazeal - Profile: [https://alserrabuickgmc.adviserly.com/bill-brazeal](https://alserrabuickgmc.adviserly.com/bill-brazeal) - Department: Plus (Parts & Accessories) - Title: Buick GMC Cadillac Parts Advisor - Call: 810-953-1797 I have been with Al Serra since 2020, but my dealership experience started in 1987. I take pride in helping technicians solve customers' problems. Outside of work, I like attending sporting events and am a huge fan of our Detroit teams. I also enjoy spending time with my family, especially my six grandchildren. They are the BEST! ### Chad Phillips - Profile: [https://alserrabuickgmc.adviserly.com/chad-phillips](https://alserrabuickgmc.adviserly.com/chad-phillips) - Department: Plus (Management) - Title: Buick GMC Sales Manager - Joined: 2016-03-01 - Lifetime vehicles sold: 566 - Recent vehicles sold: 9 - Sales specialties: CHEROKEE, COMPASS, GRAND CHEROKEE - Call: 810-603-1820 I enjoy discussing sports, current events, and politics, but must admit, I try to get in a round of golf any time I can -must master the short game! I grew up in Flushing and went to Flushing High and have been married to my very beautiful wife Emily since 2011. Golf tips freely exchanged. ### Corey Vandendries - Profile: [https://alserrabuickgmc.adviserly.com/coreyvandendries](https://alserrabuickgmc.adviserly.com/coreyvandendries) - Department: Plus (Management) - Title: Buick GMC Sales Manager - Joined: 2014-03-10 - Lifetime vehicles sold: 1824 - Recent vehicles sold: 16 - Sales specialties: ATLAS, JETTA, PASSAT, SPORTAGE, TIGUAN - Call: 810-603-1859 I was born in Flint and have lived in the Fenton area since 2019. I attended Grand Blanc High School and the University of Michigan-Flint. I joined Al Serra in early 2014, and over the next eleven years, I gained extensive knowledge of all our brands before transitioning to the management team in 2025. I have been happily married to my beautiful wife since 2018 and am the proud father of two amazing kids! My family is at the heart of everything I do, and this commitment is also reflected in my professional endeavors. I have always been passionate about cars and sports—Go Blue! I support everything about Detroit sports. Outside work, I enjoy spending time with my family, golfing, traveling, playing sports, collecting memorabilia, watching movies, and playing cards. ### Daniel Garr - Profile: [https://alserrabuickgmc.adviserly.com/daniel-garr](https://alserrabuickgmc.adviserly.com/daniel-garr) - Department: Plus (Management) - Title: Buick GMC Cadillac Service Manager - Joined: 2016-03-01 - Lifetime vehicles serviced: 17756 - Recent vehicles serviced: 8 - Service specialties: EQUINOX, MALIBU, SILVERADO 1500 - Call: 810-603-1437 Have been working with and around cars from age 15 and turned my passion into a great career. I always provide my customers with fast, honest service and am a proud winner of the Al Serra Silver Elite award (2015). I play soccer & baseball and love my strong Irish Heritage (even traveled to Ireland) ### David Jackson - Profile: [https://alserrabuickgmc.adviserly.com/david-jackson](https://alserrabuickgmc.adviserly.com/david-jackson) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 1863 - Recent vehicles serviced: 4 - Call: 810-853-6210 As a Body Shop Advisor with three years of experience, I am dedicated to providing exceptional customer service and ensuring the satisfaction of every individual who walks through our doors. My unwavering commitment to open and honest communication has earned me a strong reputation at our dealership, where I am known for my willingness to go the extra mile for both colleagues and clients. Growing up in Clio, Michigan, and graduating from Kearsley High School in 2015, I developed a strong work ethic and a passion for helping others. I believe that a positive attitude and attentiveness to customers' needs are essential for building lasting relationships. By setting realistic expectations and being fully transparent, I strive to create a seamless and stress-free experience for each individual. Outside of work, I am an avid outdoorsman with a love for bass and pan fishing. Recently, I have taken up golf as a second hobby, adding to my enjoyment of exploring the great outdoors. My passion for my career stems from the constant learning opportunities it presents. In the dynamic field of body shop operations, I am continually exposed to new challenges that keep my enthusiasm and motivation high. With my dedication to growth and my commitment to excellence, I am confident that I can make significant contributions to our team and the industry as a whole in the years to come. ### Drew Massey - Profile: [https://alserrabuickgmc.adviserly.com/drew-massey](https://alserrabuickgmc.adviserly.com/drew-massey) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 403 - Recent vehicles serviced: 79 - Call: 810-603-3512 I was born in Saginaw and attended Arthur Hill High School. I then attended Lincoln College of Technology in Indianapolis and acquired my Associate's in Collision Repair and Management. I worked as a Collision Repair Technician and Refinisher in Grand Rapids, MI, from 2012 to 2016. At that point, I enlisted in the United States Marine Corps for a five-year term as a Meteorological and Oceanographic Analyst Forecaster. Upon returning to the civilian sector, I worked for the Graff Davison location, which is when my family and I fell in love with the Davison area. I then joined the Serra Automotive team in Lake Orion shortly thereafter. In April of 2025, I transferred here to Al Serra. I spend the majority of my free time with my fantastic family. I also have various hobbies, including hunting, fishing, woodworking, beekeeping, and more. ### Ed Holmes - Profile: [https://alserrabuickgmc.adviserly.com/ed-holmes](https://alserrabuickgmc.adviserly.com/ed-holmes) - Department: Plus (Parts & Accessories) - Title: GM Parts Manager - Joined: 2003-02-03 - Call: 810-603-1460 I have been with Al Serra since 2003 and in the parts business since 1989. I enjoy spending time with my family, enjoying the outdoors, mountain biking, and off-roading. We have a strong team of parts personnel eager to assist you at Chevrolet, Buick, GMC, Cadillac, and our body shop. ### Ethan Simmons - Profile: [https://alserrabuickgmc.adviserly.com/ethan-simmons](https://alserrabuickgmc.adviserly.com/ethan-simmons) - Department: Plus (Management) - Title: Cadillac Buick GMC Service Manager - Lifetime vehicles serviced: 23611 - Recent vehicles serviced: 28 - Call: 810-603-1840 Hi! I’m Ethan Simmons and you can count on me to always lend a helping hand when you are in need. I joined the auto industry 6 years ago, and have enjoyed meeting new people from all walks of life. Customers like working with me because of my easy-going approach and my outgoing personality. It feels great to educate my clients, answering any questions they have. My hobbies and interests include traveling, basketball, and baseball. Love family time with my wonderful wife and our amazing daughter; my family is my world! Helping others is one of my true passions in life. ### Gidget Phillips - Profile: [https://alserrabuickgmc.adviserly.com/gidget-phillips](https://alserrabuickgmc.adviserly.com/gidget-phillips) - Department: Plus (Parts & Accessories) - Title: Buick GMC Cadillac Parts Advisor - Call: 810-603-1851 Hello, I joined Al Serra Auto Plaza in March 2019. I provide professional care to my customers and their vehicle needs. My automotive experience started at an early age. I enjoy assisting our customers and being with friends and family! I want to thank you for choosing Al Serra Auto Plaza! ### Ian Thomason - Profile: [https://alserrabuickgmc.adviserly.com/ian-thomason](https://alserrabuickgmc.adviserly.com/ian-thomason) - Department: Plus (Management) - Title: Buick GMC Sales Manager - Joined: 2014-05-05 - Lifetime vehicles sold: 721 - Recent vehicles sold: 1 - Sales specialties: ACADIA, ENCLAVE, ENCORE, SIERRA 1500, TERRAIN - Call: 810-603-1879 I love helping people find the vehicle that fits their needs & going the extra mile for them. I’m low-pressure & work fast. Raised in Byron, Mott College alum. 5 yrs in the auto industry. My hobbies include boating, fishing, football, & hunting! ### Jennifer Voight - Profile: [https://alserrabuickgmc.adviserly.com/jennifer-voight](https://alserrabuickgmc.adviserly.com/jennifer-voight) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 1782 - Recent vehicles serviced: 10 - Call: 810-853-6252 Hi! My name is Jenn. I joined Al Serra in 2023 but have been in the automotive industry since I was 15. My favorite part of my job is the customers. I always take the time to listen to every customer's concerns and help to find the best resolution. I love getting to know new people and learning how to help. Outside of work, I live in Davison with 3 Daughters who keep me busy and on my toes. I enjoy spending as much time with my family as possible. Huge UofM fan!! Go Wolverines ### John Kenyon - Profile: [https://alserrabuickgmc.adviserly.com/john-kenyon](https://alserrabuickgmc.adviserly.com/john-kenyon) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 1603 - Recent vehicles serviced: 103 - Call: 810-603-1478 I am new to the Al Serra Auto Plaza family and the automotive industry. However, I have eight years of customer service experience and a passion for the automotive field that goes far back. At age five, I first heard my Grandpa fire up his 1988 Monte Carlo that he drag-raced, and I was hooked right from that moment. In my personal life, I enjoy spending time with friends and family, going to concerts, and watching U of M football on Saturdays and the Detroit Lions on Sundays. I also enjoy NASCAR races. My girlfriend Natalie and I often plan trips to Traverse City. We enjoy the scenery and have recently found a new love of Jet skiing on the Grand Traverse Bay. I am passionate about delivering excellent customer service, so in combination with my passion for the automotive field, I look forward to providing top-tier customer care. ### Kevin Gillman - Profile: [https://alserrabuickgmc.adviserly.com/kevin-gillman](https://alserrabuickgmc.adviserly.com/kevin-gillman) - Department: Plus (Parts & Accessories) - Title: Buick GMC Cadillac Parts Advisor - Joined: 2013-04-20 - Call: 810-603-1872 I work the Retail and Tech Parts counter at the Buick GMC store. I've been a part of the Al Serra team since April 2013, and I bring over 20 years of GM Dealership Parts experience with me. ### Matt Plew - Profile: [https://alserrabuickgmc.adviserly.com/matt-plew](https://alserrabuickgmc.adviserly.com/matt-plew) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 1356 - Recent vehicles serviced: 20 - Call: 810-853-6209 A native of Fenton, Mi, I'm married to my wife, Kristin, and we have three children, James, Elizabeth, and Sarah. I have seventeen years of experience in auto repair, four in dealership service departments and thirteen in collision centers. In addition to my professional accomplishments, I was an active member of the Auto Body Advisory Board at Baker College and a current member of the Fenton Little League Board of Directors. I enjoy coaching my children's sports teams and socializing with neighbors and friends when not busy with work or board duties. ### Michelle VanKuren - Profile: [https://alserrabuickgmc.adviserly.com/michelle-vankuren](https://alserrabuickgmc.adviserly.com/michelle-vankuren) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 586 - Recent vehicles serviced: 57 - Call: 810-603-1860 I have been in Retail Management for 25 years, and Customer Service has always been the backbone of my career. I love spending time with friends and family, playing cards, or hanging around a bonfire. I also enjoy playing disc golf in the summer and hunting in the woods in November. I am a big U of M fan (Go Blue) and, of course, the Detroit Lions!! ### Mike Brewer - Profile: [https://alserrabuickgmc.adviserly.com/mike-brewer](https://alserrabuickgmc.adviserly.com/mike-brewer) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Joined: 2013-12-16 - Call: 810-853-6202 I am Mike Brewer. I was born and raised in the Flint area, and have lived in Genesee county my whole life. I have a son who is 18 years old; he just graduated from high school and will be attending college in the fall. I have been in the collision business for over 30 years, and earned state and ICar certifications. I make it a priority to be here for my customers, providing you with world class service every step of the way. ### Shawn Ford - Profile: [https://alserrabuickgmc.adviserly.com/shawn-ford](https://alserrabuickgmc.adviserly.com/shawn-ford) - Department: Plus (Parts & Accessories) - Title: Buick GMC Cadillac Parts Advisor - Joined: 2008-02-25 - Call: 810-603-1462 I've been with the Al Serra Family since Feb 2008. I enjoy spending time with my family and friends and appreciate being part of the Serra Family. It’s been life changing! ### Shelley VanOoteghem - Profile: [https://alserrabuickgmc.adviserly.com/shelley-vanooteghem](https://alserrabuickgmc.adviserly.com/shelley-vanooteghem) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Call: 810-853-6204 I've been in the collision industry for 34 years, bringing my knowledge to Al Serra Auto Plaza in 2022. I enjoy my work and love helping my customers with their collision needs. My father is retired from the Navy, and I grew up traveling the country. Proud mother of one son and three daughters. I enjoy the outdoors and stay busy with my family. ### Wesley Metzger - Profile: [https://alserrabuickgmc.adviserly.com/wesley-metzger](https://alserrabuickgmc.adviserly.com/wesley-metzger) - Department: Plus (Parts & Accessories) - Title: Buick GMC Cadillac Parts Advisor - Call: 810-603-1873 I joined the Al Serra team in October of 2020. I enjoy riding the trails on my dirt bike and hanging out with buddies up north. I look forward to assisting you!